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At EduJunior Store, customer satisfaction is our top priority. If you’re not completely happy with your purchase, you may request a refund within the eligible time frame. Refunds are processed in accordance with the guidelines outlined below and are subject to approval based on the condition and nature of the product.
We offer refunds in the following situations:
You received a defective or damaged item.
The product delivered is different from what was ordered.
The item was not delivered within the promised timeframe (excluding delays caused by external factors such as weather or carrier issues).
Digital products (such as e-certificates or online material) failed to download or function as intended.
Note: Personalized items, competition registrations, and downloadable content are generally non-refundable unless explicitly mentioned.
Once your return or refund request is approved, it may take 5–7 business days for the amount to be credited to your original payment method. In some cases, bank processing times may extend this duration slightly.
Refunds will be issued using the same payment method used during the purchase.
Online Payments (UPI, Cards, Net Banking): Refunded to the original account.
Cash on Delivery (if applicable): Refunded through bank transfer after collecting required details.